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Customer conversations are more useful when the right people can find the information behind them. Our 3CX integrations connect supported call and messaging activity with the records, tickets and workflows your team uses. Explore our integrations, compare their capabilities and choose the connection that fits your process.
Match supported incoming calls with existing records and make the relevant information easier to open. An integration can reduce the steps between a conversation and its follow-up; the functions depend on the product and configuration.
Record supported call or messaging events in the appropriate customer record, ticket, activity or board.
Where supported, use direction, number, queue, agent, department or other available information to determine what the integration does.
Supported connectors can make recording information or 3CX-generated AI output available in the connected application when the required features are enabled.
We develop our integrations in-house and support their configuration. That lets us discuss how the connector behaves, investigate an issue in context and assess changes when your process needs something specific. You can also involve us alongside your existing IT provider or 3CX partner.
Tell us which applications are involved, what information needs to move and what should trigger the action. We assess the available APIs, permissions and system requirements before proposing an adaptation or custom integration.
Browse by application, industry or integration type. Each product page explains its supported functions, requirements and setup options.
29 · Explore our integrations
No integration matches these filters. Try another application name or clear your filters. If you don’t see your application, tell us what you want to connect.
3CX + Activix
Connect dealership calls to the right leads.
3CX + NetSuite
Bring call activity into your NetSuite workflow.
3CX + Zendesk
Keep call context with the support ticket.
3CX + monday.com CRM
Connect 3CX activity to your monday boards.
Hosted Connector
Connect 3CX call activity to Dynamics 365 cases and the assignment rules your team uses.
Hosted Connector
Bring 3CX call activity into HubSpot with the owner assignment your workflow needs.
Hosted Connector
Identify candidates calling through 3CX using the information in Loxo.
Native Template
Find the ActiveCampaign contact associated with a 3CX caller.
Native Template
Help your team find the insured’s record when a call arrives through 3CX.
Native Template
Connect 3CX call activity to Atera tickets and customer records.
Native Template
Look up candidate, client-contact or company information for your 3CX calls.
Native Template
Identify callers and keep call activity with your Clio client information.
Native Template
Connect your 3CX phone system to call logging in Close.
Native Template
Connect EspoCRM to caller information in 3CX.
Native Template
Use caller information and ticket creation to connect 3CX with your HaloPSA support workflow.
Native Template
Keep phone activity alongside the customer conversations your team manages in Intercom.
Native Template
Find the candidate or client record associated with an incoming 3CX call.
Native Template
Add 3CX call activity to the customer’s Kustomer timeline.
Native Template
Connect 3CX with the Perfex CRM Customers or Leads edition that matches your workflow.
Native Template
Identify the buyer, tenant or landlord associated with a 3CX caller.
Native Template
Connect 3CX calls with the candidate and client information used by your recruiting team.
Native Template
Help dispatchers identify the customer calling through 3CX.
Native Template
Bring 3CX call activity into your team’s TrackerRMS records.
Native Template
Keep 3CX call activity with the recruiting records your team uses in Vincere.
Native Template
Find the WHMCS client account associated with a 3CX caller.
Native Template
Identify the guest associated with an incoming 3CX call using Zenoti records.
Native Template
Connect incoming 3CX caller information with customer records in Zoho FSM.
Native Template
Connect 3CX to the recruiting records your team manages in Zoho Recruit.
Add-on
Bring eligible 3CX calls into Gong for the analysis supported by your setup.
| Integration | Caller lookup | Email lookup | Contact search | Create contact | Call logging | Chat and SMS logging | 3CX AI analysis |
|---|---|---|---|---|---|---|---|
| Activix | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| NetSuite | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Zendesk | Yes | No | No | Yes | Yes | Yes | Yes |
| monday.com CRM | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Microsoft Dynamics 365 | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| HubSpot | Yes | Yes | Yes | Yes | Yes | Yes | No |
| Loxo | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| ActiveCampaign | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Applied Epic | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Atera | Yes | Yes | Yes | No | Yes | No | Yes |
| Bullhorn | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Clio Manage | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Close CRM | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| EspoCRM | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| HaloPSA | Yes | Yes | Yes | No | Yes | Yes | Yes |
| Intercom | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| JobAdder | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Kustomer | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Perfex CRM | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Reapit AgencyCloud | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Recruit CRM | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| simPRO | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| TrackerRMS | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Vincere | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| WHMCS | Yes | No | Yes | No | Yes | No | Yes |
| Zenoti | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Zoho FSM | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Zoho Recruit | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Gong | No | No | No | No | Yes | No | Yes |
Your software isn’t in the catalogue? We can build a custom template or connector to link it to 3CX.
When your phone system and customer relationship management software (CRM) aren’t connected, your team has to transfer the information manually.
After each call, your employees have to enter the information into the CRM themselves.
The phone rings and no one knows who is calling until they look up the file.
Many calls are never logged in the CRM, for lack of time.
New customers who call are not added to the CRM, or are added twice.
To find out what was said on a call, you have to track down whoever took it.
To call a customer, you copy their number from the CRM and retype it on the phone.
Our integrations connect 3CX to the tools your team already uses. The functions available depend on the product and its configuration, and each product page explains what is supported.
Browse the catalogue by application, industry or integration type. Each product page explains its supported functions, requirements and setup options.
These integrations are configured within 3CX using an Evolute template. Their capabilities depend on the supported CRM API and the functions available through the 3CX CRM integration. The product page explains the requirements, installation and included assistance.
An Evolute-hosted service connects the systems and supports the functions described on its product page. This approach can support more detailed processing, mappings and workflow rules. The offer identifies the hosting, maintenance and support included in the service.
These tools add a defined capability to a supported environment. Check the product page for its purpose, dependencies and relationship to your existing 3CX setup.
We confirm the systems and versions involved and review the access requirements.
We define the behaviour you want: which records are matched, what is logged and the rules that apply.
For a hosted connector, that can include account connections, field mappings and operating rules. For a template, it includes the relevant 3CX and CRM settings.
Configuration and testing focus on representative calls, records and events before the integration goes live.
When 3CX AI analysis is turned on, supported integrations bring it into your CRM.
More on AI for BusinessThe call summary added to the activity logged on the customer record, where the integration supports it.
The transcript, sentiment and recording link in the same place, so a detail can be checked at the source.
The type of integration, what is included and the cost are set out in writing before any installation.
A CRM template includes lifetime updates and 30 days of installation and configuration help.
A hosted connector includes hosting, monitoring, backups, updates and maintenance.
Our integrations install on an existing 3CX system, no matter who deployed it.
The price depends on the product, deployment type, connected accounts, configuration and any requested development. Templates, hosted services and custom projects have different commercial arrangements.
Your product details or proposal identify the licence or subscription, implementation work and included updates and support.
Get a quoteRequirements vary by function. We confirm the supported version, edition, capacity and API access for the selected integration and optional features.
Yes. We can work with your provider on the access, configuration and responsibilities needed for the integration.
No. Caller lookup, contact creation, activity logging, messaging, routing and other functions depend on the product. Use the individual product page to confirm the supported scope.
Only where the connector supports them and the required 3CX features, permissions and settings are enabled. We confirm what is transferred and how it appears in your application.
Many products provide configurable mappings or rules. A change outside the supported settings requires a separate feasibility and scope review.
We can assess the connection you need. Feasibility depends on the systems’ APIs, available events, permissions and restrictions.
The data flow depends on the integration type, connected systems and optional services. With a native template, your 3CX talks directly to your CRM API; with a hosted connector, the exchanges go through the service we run. We explain the relevant processing and access requirements during setup.
The terms depend on the product and purchase arrangement. The product offer or proposal identifies included assistance, updates and any ongoing service.
No. A native template can be reused on all your 3CX installations. For hosted connectors, managing multiple instances is one of the needs they are built for; we set up the configuration with you.
Yes. If your needs grow to include automation rules, mappings, multiple instances or live monitoring, we can move you to a hosted connector. We explain what changes before we do it.
Contact us with your 3CX version and your CRM. We confirm compatibility, present the option that fits and plan the installation with you.
See how Evolute’s connector brings supported call and text activity into the Activix workflow, and what to confirm about routing, assignment and deployment before getting started.
4 min read
Review the October changes to live call tracking, CRM access and voicemail handling, with the configuration and version requirements that apply to each improvement.
3 min read
Caller lookup, activity logging and click-to-call are different capabilities. Learn how to describe the workflow you need and check which parts a specific integration supports.
4 min read
Design, deploy or improve a 3CX system around your call flows, locations and business applications.
Build software, integrations and automations that address the gaps in your existing tools.
Turn a business process into a browser-based application, portal or dashboard built around its users.
Tell us your CRM or application, your 3CX setup and what you want to happen when a call or message comes in. We’ll help identify a suitable product or assess the work required.
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